As the pandemic impacts people and businesses all over the world, it’s been a challenging year for all of us, but especially for teams in customer-facing roles. Support teams have borne the brunt of unexpected surges in support volume and frustrated customers. For teams facing the responsibility of onboarding and retaining customers, the necessity of going remote has added complexity and friction. And founders are greeted with a new challenge — staying close to users while keeping feedback loops tight.

Six months ago, we built Cohere to make engaging with your users feel like you’re standing right beside them. Today, Cohere is being used by teams ranging from founders looking for their first few customers to large enterprises aiming to seamlessly solve customer issues. Across the board, we’ve heard that Cohere lightens the load, helps spot issues early, saves deals, and leaves end customers more satisfied. For their customers, help is only a call or message away, with no remote desktop software to download or meetings to schedule. Cohere helps teams stay connected, calm, and focused on what matters — helping their customers be successful.

We’re bringing together everything that’s required for customer success. Cohere plugs into your existing stack, integrating into Intercom, Zendesk, Salesforce, Slack and more. Alongside our core product, we’re excited to announce Cohere Replay, which lets you go back in time to understand issues by viewing customer sessions retroactively. We’ve also invested heavily into security — apart from a suite of features designed to protect end user privacy, we also recently obtained our SOC 2 certification, which is unheard of for companies our age.